Here at CleanItSupply.ca, we do our best to make your shopping experience as seamless and painless as possible. This includes the return process. CleanItSupply.ca allows you to return merchandise up to 30 days from receipt of your products. Products must be in 100% re-sellable condition and in their original packaging. If you purchased a clearance or discontinued item, we do not accept returns of those; however, if the item was defective or damaged, we will refund your purchase. If you need to return a product either call toll free in the United States at: 1-800-998-3295 or email customer service team at [email protected] If your order qualifies for return, you will receive a Return Authorization (“RA#”) number, as well as information on the additional steps in the return process.
Is there a restocking fee?
We do not charge a re-stocking fee on a majority of our products; however, up to a 25% restocking fee can be charged on some products.
If a restocking fee applies, you will be notified when your RA# is issued.
When will my account be credited?
Refunds will be issued after the warehouse has received and inspected the returned items to make sure they are in re-sellable condition.
What if the products arrive damaged?
If your shipment arrives damaged, please note the damage on the carrier’s delivery record. Also save the shipping cartons, product boxes, and remaining product, and contact us as soon as possible. Damage claims must be reported to CleanItSupply.ca within 10 days of receipt. You may either call the United States toll-free at: 1-800-998-3295 or email customer service at [email protected] Our service team will work with you to replace the damaged goods at no cost or further inconvenience to you.
Are there any products that cannot be returned?
Although most items may be returned, there are exceptions. These items, in addition to clearance and discontinued products, may not be returned: floor machines, vacuums, special order items, consumables (such as food and beverages), dated items (e.g., calendars, planners, etc.), medical products, and partial cases.